How many times does purolator try to deliver

And no doorbell was rung. All of the courier companies do this, and none of them have any trouble doing it — except Purolator. So unless you live in a single-storey house with a classic front door and, I presume, a picket fence and 2 kids they will leave absolutely NO way to let you know they were there.

Apparently if you live in a condo you need a crystal ball. I have a phone, and it works. And I put that number on the Partselect. In fact I know they did, because I called Purolator to confirm it. And yet — no call was ever made to my phone. I called Rogers the phone company to confirm that. No call, zero, zip, nada. Let the significance of this sink in for a second.

I consult the video logs. I guess there must be such a thing as vampire trucks too, because the vehicle never came up my street according to the film records. I keep count because every time this happens, I have to get the sender to refund my money and then I have to shop somewhere else. I am astounded that Purolator is still in business. I have lived in many countries and used dozens of courier services for thousands of packages… and Purolator is far below even the very worst of these.

I am genuinely puzzled as to how they manage to stay afloat. Businesses who use them need to double-check with their customer service — I guarantee they will find that using Purolator causes a massive hike in reships, customer complaints, and ultimately loss of business. It just same as my situation here. They said helped me to make the redelivery, but they just did not redeliver it for me. I just stayed at home for three days. And during the first delivery time, i was also at home for 1 day to wait this, online just occur receiver unavailable.

Just happened to me as well. No footsteps in snow, no tire tracks on driveway, status says attempted to deliver. A page? They have full two way communications to the truck for sending pickup info and getting back delivery status, and they send a page?

Happened to me today in Montreal. I sat by the door since daybreak, as I knew to expect them. I saw the truck parked up the street, but no one attempted my delivery. No phone call. No footsteps in the snow, no notice on the door.

Just a message online saying delivery was attempted. This company has issues as the online message was a blatant lie. Try working for them. Their policies are a bunch of lies. They treat their employee like garbage. Ban them all together. They should not be in business!!! The Purolator driver made no effort to deliver my package.

I waited all day only to find out I had to go pick it up. He said he was here but I know if he was he must have driven on by. The office just made stupid excuses. Worst delivery company I have ever experienced. At dusk went out and found a delivery notice. The same thing happened to my son. They agreed to reschedule without any argument. Obviously, delivery of notes is much more profitable than delivery of parcels.

I think this company is running a scam. Same thing just happened to me. I was waiting for medical supplies. Because I desperately need them I sat at home all day Thursday waiting for them but they did not show up. I called on Friday and they said no one was home which was bull. There was no note left either. I complained that the depot was not near me and that I could not drive to pick it up.

I am still waiting this morning for my urgent package. These are diabetic supplies that I cannot live without. I must have spent at least 2 weeks with customer service, being pushed from one place to the next as no one wanted to take responsibility for all the shipments I never received. I was even told to call the warehouse, call here, call there and figure it out for myself. I finally did some sleuth work on my own and found out this was common practise where I live,,,for the delivery person to take the day off and dump all the parcels at the depot in town.

When you go to pick them up they are selling Telus products and there is a line up of about 10 people picking up for Purolator. They help the Telus customers in the Purolator line. I think the whole thing is a scam and Telus is in on it. What better way to bring business into the store. And once again it happened to me a few days ago. No delivery and a call for me to pick up my parcel.

I live in a condo. They have to dial a code for me to let them in. Nothing on my call display and I was home. In the end…no one cares about what happened. No compensation was offered. I even have to demand they go pick-up my parcels and deliver them to me. Finding them was another story. They had record they were in one place but they had actually been sent back to the main warehouse.

These non-deliveries happened at least 4 or 5 times over a period of the last few years. When I spoke to other people about this they never had delivery either. I wish someone could put this shameful practise to an end. Worst customer service I have ever experienced and they were the top management in customer service.

Now I am going to call the very large businesses who are using Purolator to let them know the story. I feel like taking this to the television stations.

They make numerous attempts when they legitimately are unable to deliver. Guys do not use this service to be honest they charge you too much and you will get nothing for that. Here is an e-mail for customer service, which states it will follow up with local management.

It states to include the tracking number. This happened to me today. I was in the living room by the front door, my door was open. This conspiracy theory has finally been proven because now Canadians have real evidence that Purolator employees don't even try to knock on your door. One Canadian shared their story on Reddit saying that since they were waiting for a package to arrive in the mail, they thought they would do some garden work in their front yard. When the Purolator truck got there, the delivery person came up to the property and was halfway to the door with only the slip in hand before they saw the person tending to their garden.

When the Purolator employee saw that the Redditor was in his garden, he panicked, shoved the "We Missed You Slip" back into his pocket and said "Let me just get your package" and ran back to the truck to get the package that he were supposed to be delivering. Purolator: The worst service possible.

This story serves as pretty definitive proof that the delivery service isn't even trying to deliver packages since they are leaving them in the truck and only giving people missed-delivery slips instead. While it could be easy to say this was an off-day or an isolated incident, Canadians on Twitter have corroborated the story with their own similar experiences.

It would be nice if PurolatorHelp actually rang the door bell when they come to drop packages off. Been waiting all morning and they end up leaving a pickup tag instead. August 13, That is my fucking favorite. I'm literally sitting 8 ft from my front door. I hate this BS; you pay for delivery and you end up schlepping to pickup the parcel. My first inclination is to berate them, but instead call and politely say that you don't have transportation car's in the shop; whatever.

It's worked for us on two occasions. You can call them and schedule a re-delivery. But as others have said, normally it is only one delivery attempt. UPS has 3. If any of you guys bother to read the card, it says you can call them to rearrange a delivery time. That said, I always go pick it up as its 5 minutes away. Tons of things for sale! Purolator is owned by Canada Post and run pretty much the same way.

I get stuff from purolator a couple of times a month If anyone is interested Purolator offers a pretty good service now for leaving parcels at your door if you feel comfortable with doing that anyways. You fill out a form with your name and address and in the mail you will receive a sticker that you can place on your front door.

The sticker says SNR signature not required and is accompanied by a bar-code.